When you purchase from a Bitcoin Depot BTM, the cryptocurrency has to be sent to you on the via the blockchain. Depending on the wallet you are using the wallet may require between 3-6 confirmations before the bitcoin displays in your wallet and is spendable.
Each confirmation typically takes 10 minutes. This means it can potentially take up to an hour or more for your bitcoin to be deposited in your wallet after you complete your order.
Please note, the blockchain networks sometimes experiences delays that are out of Bitcoin Depot's control.
If you have questions about your transaction, please email us at firstname.lastname@example.org